Wrong item sent
If a different product was sent to you.
Product returns
Your satisfaction is our priority. If your order arrives with a problem, mismatch, or damage, you can submit a return request under the conditions below.
Which products can be returned?
Quality defect
If there is a problem with product or packaging quality.
Order mismatch
If the item received differs from your order.
Damaged product
If the product was damaged during delivery.
Return conditions
Keep original packaging
The item must be returned with its original packaging and accessories.
Request within 7 days
Return requests must be submitted within 7 days of delivery.
Report damage with photos
When submitting a request, send clear photos of the product and packaging.
Product must be unused
The item must not have been consumed or altered in appearance or quality.
Refund methods
Cash refund
The paid amount will be refunded to you.
Store credit
If you prefer, the amount can be added to your account balance.
Refund to bank card
The amount is returned to the same payment card used for purchase.
Submit request
Expert review
Request approved
Send item
Refund issued
Submit request
Expert review
Request approved
Send item
Refund issued
Still have a question?
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